Calls

130 calls · 28 Apr – 28 May
CallerAgentDateDurationSentimentCategoryTagsAI summary
Ravi Cohen
+61 453 681 258
LO
Lachlan
Yesterday, 5:53 pm9:27
7.0
support
Warranty claimIssue resolved
Ravi reported a leaking laundry tap; booking scheduled.
Noah Taylor
+61 445 186 600
LO
Lachlan
Yesterday, 4:08 pm4:41
4.0
complaint
Long wait timeRecurring issue
Noah raised mess left on site.
Grace Nguyen
+61 433 291 387
SA
Sophie
Yesterday, 3:27 pm10:35
7.6
support
Callback requested
Grace reported a leaking laundry tap; booking scheduled.
Rebecca Foster
+61 492 902 517
OM
Olivia
Yesterday, 2:24 pm10:05
6.2
billing
Long wait time
Invoice variance discussed; a payment plan request.
Hayley Cohen
+61 475 645 890
TH
Tom
Yesterday, 12:40 pm2:15
4.6
complaint
Compliance languageRecurring issue+1
Hayley raised mess left on site.
Grace Nguyen
+61 465 652 162
BC
Ben
Yesterday, 12:34 pm5:31
5.8
billing
Late paymentCompliance language
Invoice variance discussed; a payment plan request.
Emma Singh
+61 468 212 971
OM
Olivia
Yesterday, 9:30 am8:51
5.9
billing
Long wait timeLate payment
Invoice variance discussed; a missing line item.
Sarah Singh
+61 429 801 640
TH
Tom
Yesterday, 8:35 am4:00
7.6
support
Escalation neededLong wait time
Sarah reported a slow toilet refill; booking scheduled.
David Robinson
+61 474 591 874
OM
Olivia
26 May, 4:57 pm8:54
4.3
billing
Billing disputeCompliance language
Invoice variance discussed; a missing line item.
Liam Patel
+61 454 911 391
SA
Sophie
26 May, 3:10 pm9:32
7.7
enquiry
Long wait timeRecurring issue+1
Quick enquiry about licensing and qualifications.
Noah Khan
+61 476 626 519
TH
Tom
26 May, 2:30 pm10:00
8.6
support
Issue resolvedWarranty claim
Noah reported a leaking laundry tap; booking scheduled.
Olivia O'Connor
+61 482 790 496
LO
Lachlan
26 May, 2:17 pm2:16
5.5
support
Escalation needed
Olivia reported a slow toilet refill; booking scheduled.
Michael Ng
+61 450 119 838
TH
Tom
26 May, 12:20 pm11:28
5.8
support
Issue resolvedLong wait time
Michael reported a leaking hot water unit; booking scheduled.
Liam Singh
+61 413 676 644
LO
Lachlan
26 May, 12:20 pm3:22
7.3
enquiry
Long wait timeRecurring issue
Quick enquiry about pricing for an annual service.
Noah Brown
+61 429 980 685
LO
Lachlan
26 May, 11:17 am1:49
6.6
support
After-hours emergencyCallback requested
Noah reported a faulty mixer tap; booking scheduled.
Ravi Brown
+61 412 655 124
ET
Eliza
25 May, 4:41 pm6:15
7.9
support
Recurring issue
Ravi reported a slow toilet refill; booking scheduled.
Tom Khan
+61 493 794 572
BC
Ben
25 May, 3:29 pm10:48
5.2
billing
Billing dispute
Invoice variance discussed; a payment plan request.
Olivia Foster
+61 444 689 471
AP
Aisha
25 May, 2:07 pm10:45
6.0
enquiry
Long wait timeCompliance language
Quick enquiry about licensing and qualifications.
David Ferguson
+61 450 196 956
JW
Jordan
25 May, 1:31 pm10:29
7.3
sales
Competitor mentioned
David requested a quote for a gas hot water replacement.
Anna Lee
+61 447 813 844
MC
Mei
25 May, 12:51 pm2:57
4.8
billing
Recurring issue
Invoice variance discussed; a credit card decline.
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28 Apr – 28 May · 130 calls
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